Deliveries & Returns

The DC Bathroom Company offer luxury bathroom products and with this aim to offer the very best delivery service and do charge for this. Where applicable we will always arrange a delivery slot with you. You will need to ensure that our delivery vehicles have sufficient access to your property. Due to the weight of items such as the stone baths these may be offloaded with use of a pallet truck. These cannot be used on soft ground. Our couriers are not insured to enter customers properties so we would always recommend for larger items there are two people available in taking the products into the property. We can assist with access requirements so please get in touch and we will see what we can do.

Charges

Baths £75

Basins £35

Vanity units £35

Shower trays £35

Taps £10

You will only pay one delivery charge on an order which will be the higher amount.

For quotes for delivery outside the UK please contact us at sales@thedcbathcompany.co.uk.

Access

Your property must allow for a 7.5 tonne or 17 tonne vehicle to access. Where this is not possible delivery will be kerbside. If the goods cannot be delivered additional delivery charges may apply.

Access must be reasonably level, free from obstacles and sufficiently wide. Pump trucks do not operate on soft ground.

Please contact us to discuss alternative options.

Delivery

The courier will allow you to inspect the goods for damage. Although we inspect the goods before leaving our premises we advise that you check them to ensure you are totally happy before accepting delivery. Further details relating to damages can be found in our terms and conditions.

The drivers are not insured to enter customers properties. The recipient of the goods is responsible for any additional lifting once the goods have been delivered.

Returns

Please check on accepting the delivery they appear in good condition. If you wish to return a product you must contact us in writing to sales@thedcbathroomcompany.co.uk We will then arrange the return and inform you of any associated costs relating to this. You will then be refunded within 30 days of receipt of the return. We do not accept returns on special order or made to order products. Further details relating to our returns policy can be found in our terms and conditions.