Lifetime Guarantee Stone Resin
The DC Bath Company Goods are engineered & manufactured to exacting standards. We rigorously test everything we sell to
ensure we are bringing you the best quality Goods, guaranteed to last. We are so confident in the quality of The DC Bath Company Goods that we offer a Lifetime Goods Guarantee as standard.
Our Lifetime Goods Guarantee is intended to cover the reasonably anticipated lifespan of Goods and applies to the
original purchaser and the original installation address only. The guarantee is non-transferable.
• In the unlikely event the Goods fails within the guarantee period, we offer a free replacement or replacement
part (or nearest equivalent). Liability is limited to individual Goods and does not cover consequential loss or
damage on installation.
• The guarantee does not cover damage during fitting, accidental or malicious damage, improper use, general
wear and tear, damage due to poor installation or consequential loss.
• We require original proof of purchase to be provided for us to be able to consider any claim, so please keep
your invoice and/or receipt.
• We will replace at our discretion, in part or whole, Goods which are defective. If the Goods are no longer
available, we will endeavour to provide a suitable alternative Goods.
• All Goods must be installed in accordance with the instructions provided by qualified professionals and in
accordance with local water bylaws. Failure to follow correct fitting will void the guarantee.
• We must be given the opportunity to inspect the Goods, which may be on site, if we request to do so. The
Goods should not be removed or destroyed before inspection without our consent.
• If investigation reveals that the fault is not due to a manufacturing or materials defect a callout charge may be
• Where we are satisfied that a defect has arisen because of faulty manufacturing or materials we will, at our
discretion, repair or replace the Goods free of charge to you. If we choose to replace Goods that are no
longer available we will replace with a suitable alternative Goods.
• This guarantee does not cover damage and or malfunction caused by inappropriate cleaning and only
cleaning products recommended should be used.
• Lime scale build up, corrosion, mould and mildew build up and associated issues are not covered under this
• The guarantee only covers the products and/or any spare parts needed to rectify any issues. Lusso Stone
cannot be held liable for any reinstallation or fitting costs relating to the replacing of any spare part or replaced
See our fitting instructions and cleaning manuals which are downloadable from our website www.thedcbathcompany.co.uk
Filing a claim: Write to us at the following address: The DC Bath Company, Limewood Approach, LS14 1NG.